office (951) 698-9443
fax (951) 698-9443
Robert Jon Cox, U.S. Navy (Ret.)
services@adminproservices.com
Business Card
License No. 17210
Murrieta, CA, USA
Frequently Asked Questions
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| Q | What hours are your services available? |
| A | APS services are available 24 hours a day, 7 days a week, 365 days a year. Call any time for immediate professional administrative services. |
| Q | What is the normal process of acquiring services? |
| A | First time clients fill out the Request For Quote (RFQ) form. APS will then review the request, normally within 24 hours and respond via email or telephone with a free consultation. We are also available to speak to clients directly at (951) 265-698-9443 - 24/7/365 for a free consultation. If both parties agree to move forward a Service Agreement will be signed by both parties and work will begin immeditedly. |
| Q | What if you are unable to perform the requested Scope of Work? |
| A | If the scope of work is beyond the ability of APS to perform we will so state in our response. |
| Q | What are retainer rates and why do you discount them? |
| A | Retainer rates are what APS charges clients who desire a long term relationship for a single month or on a month-to-month basis. A 'retainer' is when the client pays a retainer fee in advance for work to be specified later. The client decides when the hours are to be used and for what purpose. All retainer hours are for one month of service and expire at the end of the month. Time is computed for work completed in 15 minute increments. Retainer rates are always paid in advance and/or on the 1st of each month for month-to-month commitments. Clients who sign a retainer agreement receive 5 to 15 percent discounts based upon hour scheduled and our hourly rate. |
| Q | What programs are you currently using? |
| A | APS uses many of the same business programs you use. 1) Microsoft Office Professional 2010 ---Access 2010 ---Excel 2010 ---OneNote 2010 ---Outlook 2010 ---PowerPoint 2010 ---Publisher 2010 ---Word 2010 ---MS Works 6-9 converter 2) Corel WordPerfect Office X4 ---WordPerfect X4 ---Quattro Pro X4 ---Presentations X4 ---Lightning X4 3) Adobe Acrobat Standard 9 4) Microsoft Expression Web 4 5) Automated off-site daily backups 6) Windows 7 Professional |
| Q | What office equipment are you currently using? |
| A | 1) MSI K9N Diamond mainboard based PC ---AMD Athlon 64 3GHz CPU ---4GB DDR2 800 ---Lite-On 20x DVD-RW w/LightScribe ---Lite-On 52x CD-RW & 16x DVD-rom combo ---4 SATA hard drives ---Dedicated 500GB backup 2) Verizon FioS 25MBps download/25MBps upload 3) Verizon Wi-fi 4) HP Officejet Pro L7555 4-in-1 ---Printer with duplex ---Copier ---Scanner ---Fax |
| Q | Don't see the FAQ that you need? |
| A | Please ask! |
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